Damaged on Arrival
At Send Flowers, we take great care in ensuring that your floral arrangements arrive in pristine condition. However, if your order arrives damaged, please notify us within 24 hours of delivery. We understand the importance of your purchase and will promptly address any issues. Upon confirmation of the damage, we will arrange for a replacement bouquet or offer a full refund, depending on your preference.
To facilitate the process, please provide photographs of the damaged flowers and the packaging upon contacting our support team. This helps us to understand the extent of the damage and to prevent similar issues in the future. We strive to make the resolution process as seamless as possible, ensuring your satisfaction.
In cases where immediate replacement is not feasible, we will process your refund without delay. Our goal is to ensure that you receive the quality you expect from Send Flowers, every time you place an order with us.
Freshness Guarantee
We are committed to delivering the freshest flowers to brighten your day or enhance your business space. Our freshness window ensures that your flowers remain vibrant and beautiful for up to seven days after delivery when cared for properly. We source our blooms from trusted suppliers who share our dedication to quality and freshness.
To maximize the lifespan of your flowers, we include detailed care instructions with every order. These guidelines cover proper watering, ideal temperatures, and other essential tips to keep your arrangement looking fresh. Following these care instructions will help maintain the beauty and longevity of your flowers.
If, despite following our care instructions, your flowers begin to wilt or show signs of decreased freshness within the guaranteed window, please contact us. We will assess the situation and provide a replacement bouquet or offer a refund as part of our commitment to your satisfaction.
Refund and Replacement Options
Your satisfaction is our top priority. If you are not completely happy with your purchase, we offer flexible refund and replacement options to meet your needs. Whether you prefer a full refund, a replacement arrangement, or store credit for future orders, our team is here to assist you.
To initiate a refund or replacement, please reach out to our customer service team with your order details and the reason for your request. We aim to process all refunds and replacements promptly, minimizing any inconvenience to you.
All refund requests are reviewed on a case-by-case basis to ensure fairness and transparency. We believe in building long-term relationships with our customers by providing reliable and trustworthy service, ensuring that your experience with Send Flowers is always positive.
Complaints Process
We value your feedback and are dedicated to addressing any complaints you may have. If you encounter any issues with your order or our service, please contact us as soon as possible. Our dedicated customer service team is trained to handle complaints professionally and efficiently.
When submitting a complaint, please provide detailed information about the issue, including order number, date of purchase, and a description of the problem. This information helps us to investigate the matter thoroughly and implement necessary improvements.
Our complaints process is designed to ensure that your concerns are heard and resolved to your satisfaction. We take all feedback seriously and use it as an opportunity to enhance our services, maintaining the high standards that our customers expect from Send Flowers.
As a trusted local London florist, Send Flowers proudly serves both households and businesses in the surrounding areas. Our commitment to quality, freshness, and customer satisfaction sets us apart in the floral industry. Whether you're celebrating a special occasion or enhancing your office environment, you can rely on us to deliver exceptional floral arrangements tailored to your needs.
Thank you for choosing Send Flowers. We look forward to serving you and ensuring that your floral experience is nothing short of perfect.
Get In Touch
Please fill out the form below to send us an email and we will get back to you as soon as possible.
Telephone:
Opening Hours: Monday to Sunday, 00:00-24:00
Website: sendflowers.org.uk
Description:
Show your feelings by sending flowers for special occasions, sentimental floral compositions, fresh-cut flower bouquets, flowers in pots UK by ordering online from us.
Copyright © Send Flowers. All Rights Reserved.
